Fulham Carpet Cleaning Privacy Policy

This Privacy Policy explains how Fulham Carpet Cleaning collects, uses, stores, and protects personal data relating to customers and potential customers in the Fulham area. It also sets out your rights under the General Data Protection Regulation and applicable UK data protection laws. By using Fulham Carpet Cleaning services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Fulham Carpet Cleaning customers and prospective customers located in the Fulham area who contact us, request a quotation, make a booking, or otherwise use our carpet, upholstery, or related cleaning services. It also applies to individuals who visit our website or interact with us through other channels for the purpose of enquiring about or arranging our services.

Personal Data We Collect

Fulham Carpet Cleaning may collect and process the following categories of personal data:

Identification and contact details such as your name, address, service address, and general contact information necessary to communicate with you about our services and manage your bookings.

Service and booking information such as details of the services you request, property type, access instructions, dates and times of appointments, notes relating to specific service requirements, and records of any communications with you.

Billing and payment information such as billing address and limited payment-related details necessary to process payments or refunds, depending on the payment method you choose. Card or bank details are handled in line with applicable security standards and, where possible, are processed by secure payment providers rather than stored by Fulham Carpet Cleaning directly.

Technical and usage data where you interact with our website, including basic device and browsing data that may be collected by standard analytics tools to help us understand how our website is used and to improve our services.

Marketing and communication preferences if you choose to receive information about offers, updates, or promotions and tell us how you prefer to be contacted.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by phone, online form, or other communication channels to request information, obtain a quote, or make a booking. We may also collect data during the performance of cleaning services at your premises where this is required to complete the work or manage your customer account. In addition, some technical data may be collected automatically when you visit our website, through standard logging or analytics tools.

Lawful Bases for Processing

Fulham Carpet Cleaning processes your personal data only where we have a lawful basis under data protection law. Depending on the context, the lawful basis will usually be one or more of the following:

Contractual necessity: We process personal data to enter into and perform our contract with you, including providing quotes, confirming bookings, delivering services at your property, processing payments, managing invoices, and handling any queries or complaints relating to our services.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights. This includes managing and improving our services, keeping appropriate business records, preventing fraud, and ensuring the security of our systems and staff.

Legal obligation: In some cases, we process and retain certain information to meet our legal and regulatory obligations, such as tax and accounting requirements or responding to lawful requests from public authorities.

Consent: Where required by law, for example for certain types of direct marketing communications, we will process your data based on your consent. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data to provide and manage our cleaning services, including responding to enquiries, offering quotations, scheduling and carrying out visits, and managing any follow-up work. We use your details to communicate with you about appointments, changes to services, and customer support queries.

We may also use your data for internal business purposes such as record keeping, quality control, staff training, and service improvement. Where you have chosen to receive marketing communications, we may use your data to inform you about relevant offers or services, in line with your preferences and applicable laws.

Data Sharing and Processors

Fulham Carpet Cleaning may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include providers of payment processing services, booking or scheduling software, customer relationship management tools, accounting or invoicing systems, and IT or cloud service providers.

These third-party processors are only permitted to process your personal data in accordance with our instructions and for the specific purposes described in this Privacy Policy. We take reasonable steps to ensure that all processors provide appropriate technical and organisational measures to protect your personal data.

We may also share personal data where required by law, for example with regulatory authorities, law enforcement bodies, or tax authorities, or in connection with legal proceedings or the enforcement of our legal rights. We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or equivalent legal mechanisms to ensure that your data receives an adequate level of protection consistent with UK and EU data protection law.

Data Retention

Fulham Carpet Cleaning retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, maintain accurate business records, and satisfy any legal, accounting, or reporting requirements.

In general, customer and booking records are kept for a period aligned with applicable limitation periods for legal claims and statutory retention obligations. After these periods expire, or when personal data is no longer required for the purposes for which it was collected, we will delete it or anonymise it so that you can no longer be identified from it.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and contractors who need it for their work, using secure systems and tools, and providing training and guidance on data protection responsibilities. However, no system can guarantee absolute security, and you are encouraged to take appropriate steps to protect your own information when communicating with us.

Your Data Protection Rights

As a data subject under the GDPR and applicable UK data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and legal limitations, these include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with related information.

Right to rectification: You have the right to request correction of inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as where you contest its accuracy or object to our use of it.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used format and to have it transmitted to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests and the right to object at any time to the use of your personal data for direct marketing.

If you wish to exercise any of these rights, you can contact Fulham Carpet Cleaning using the contact details provided on our website or in your booking confirmation. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.

Complaints

If you have concerns about how Fulham Carpet Cleaning handles your personal data, we encourage you to contact us in the first instance so that we can attempt to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.