Terms and Conditions for Fulham Carpet Cleaning Services
These Terms and Conditions set out the basis on which Fulham Carpet Cleaning provides domestic and commercial carpet care services, including cleaning, stain treatment, deodorising, upholstery support, and related specialist treatments. By making a booking, the customer agrees to these terms, which are designed to protect both parties and to ensure a clear understanding of the service, the expected standards, and the limits of responsibility. These terms apply to all carpet cleaning services supplied by us, unless we agree otherwise in writing.
For the purposes of these terms, references to “we,” “us,” and “our” mean Fulham Carpet Cleaning, and references to “you” and “your” mean the customer placing the booking or accepting the service. The service may be delivered in one visit or across more than one appointment depending on the condition of the carpets, access, drying requirements, and any additional treatment agreed in advance. We reserve the right to refuse or pause a job if it becomes unsafe, impractical, or materially different from the original description provided at booking.
These terms are intended to be read alongside any quotation, written confirmation, or service specification provided before work starts. If there is any inconsistency, the written quotation or service confirmation will usually take priority in relation to that specific job, but only to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK law.
Our booking process is straightforward and depends on the accuracy of the information you provide. When you request a carpet cleaning appointment, you must give full and correct details about the property, the number and type of rooms or areas to be cleaned, the approximate size and condition of the carpets, and any known issues such as heavy staining, pet contamination, water damage, infestation concerns, or restricted access. We use this information to provide an appropriate estimate and to determine whether any special equipment or pre-treatment is required.
A booking is only confirmed when we have accepted it and, where applicable, received any required deposit or written acceptance. Until confirmation is issued, no time slot is guaranteed. Appointment times are estimates rather than fixed arrival guarantees, although we will always try to keep you informed of any delay. You are responsible for ensuring that we can gain access at the agreed time, that there is a suitable power supply and water supply where needed, and that furniture or valuables are removed or protected unless we have agreed to handle that as part of the service.
We may ask for photos or additional details before confirming a carpet cleaning service, especially where the carpet may be delicate, heavily soiled, or composed of specialist fibres. If the actual condition on arrival differs significantly from the information given during booking, we may revise the price, adjust the cleaning method, or, where necessary, decline to carry out all or part of the work. Any change of scope will be explained before additional work proceeds, except where immediate action is needed to prevent damage.
Payments for Fulham carpet cleaning services are due in accordance with the payment method stated at the time of booking or on the invoice issued after completion. Unless otherwise agreed, payment is due on completion of the service, and we may require a deposit for larger, specialist, or repeat bookings. Accepted payment methods may include bank transfer, debit card, credit card, or other approved methods communicated during the booking process. Cash payments, if accepted, must be made in full at the end of the appointment.
All prices quoted are based on the information provided by you and may be subject to variation if the actual work required is greater than anticipated. Additional charges may apply for extra rooms, severe staining, specialist stain removal, odour neutralisation, stain protection, minimum call-out conditions, or repeat visits needed due to pre-existing issues not disclosed at booking. Any such charges will be reasonable, transparent, and explained as soon as practicable. We do not charge for work not requested or not agreed in advance, except where it is necessary to complete the service safely and the change is accepted by you or otherwise justified by the circumstances.
If payment is not made on time, we reserve the right to charge reasonable recovery costs, suspend future services, and pursue unpaid balances through lawful means. Any dispute about an invoice should be raised promptly and in good faith. Raising a dispute does not remove the obligation to pay the undisputed part of the invoice. We may also withhold before-and-after documentation, receipts, or confirmation of completed work until outstanding sums are settled, where permitted by law.
Cancellation and rescheduling requests should be made as early as possible. If you cancel or rearrange a carpet cleaning appointment with reasonable notice, we will usually allow the change without charge. If cancellation occurs after we have reserved time, assigned staff, purchased materials, or travelled to the property, we may apply a cancellation fee that reflects our actual loss and administration cost. The amount of any fee will be reasonable and proportionate.
If you are not available at the arranged time, if access is denied, or if the property cannot be entered for reasons within your control, this may be treated as a late cancellation or failed appointment. In such cases, the full service charge or a call-out fee may be payable, especially where we have already incurred costs. Where severe weather, transport disruption, emergency circumstances, or events beyond our control affect attendance, we will attempt to offer a new appointment as soon as possible. We are not responsible for consequential losses arising from lawful rescheduling due to such events.
We may cancel or postpone a booking if we believe that continuing would be unsafe, unlawful, or materially impossible. This includes, without limitation, situations involving unsafe electrical conditions, hazardous substances, aggressive behaviour, pest infestation, or property damage that would make cleaning impracticable. If we cancel for reasons within our control, any prepaid amounts relating to undelivered work will be refunded or rescheduled at your choice, where appropriate. If the cancellation is caused by your failure to provide accurate information or safe access, any refund may be reduced to reflect costs already incurred.
Our liability is limited in a manner consistent with UK consumer and business law. We will carry out carpet cleaning services with reasonable care and skill, using suitable methods and products for the job described. However, cleaning outcomes may vary depending on age, fabric type, previous treatments, colourfastness, wear, sunlight exposure, and the nature of existing marks. Some stains may be permanent or may return due to underlying wick-back, dye instability, or contamination below the visible surface. We do not guarantee complete stain removal unless a specific result has been expressly agreed in writing.
We are not liable for pre-existing damage, hidden defects, manufacturing faults, shrinkage, colour loss, seam separation, pile distortion, or deterioration caused by prior improper cleaning or by the condition of the carpet itself. It is your responsibility to inform us of any known sensitivities, recent repairs, loose edges, underlay issues, fragile fibres, or special care requirements. Where we have advised that a method or chemical may carry additional risk and you instruct us to proceed, you accept that risk to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business opportunity, loss of data, or loss arising from delayed drying times, except where such loss is directly caused by our breach and is otherwise recoverable under law. Any claim for damage must be reported as soon as reasonably possible and, in any event, before the area is altered, moved, or re-cleaned by a third party. This allows us a fair opportunity to inspect the issue, gather evidence, and, where appropriate, rectify the problem. If we are found liable, our total liability will normally be limited to the amount paid for the specific service giving rise to the claim.
Waste handling and disposal during carpet cleaning services are carried out in accordance with applicable UK waste regulations and environmental obligations. Waste water, recovered soil, used pads, disposable cloths, packaging, and any contaminated residue generated by the service will be managed responsibly. We may retain or dispose of waste materials in a lawful and appropriate manner. You agree that we may remove waste created by our work where necessary to complete the service safely and efficiently.
We will not knowingly dispose of hazardous substances, sharps, clinical waste, asbestos, chemical containers, or any dangerous material unless expressly agreed and lawfully permitted. If such materials are discovered, we may stop work and advise that specialist handling is required. You must tell us in advance if there is any contamination risk, including animal waste, mould, sewage exposure, solvent residue, or other hazardous conditions. Any additional compliance measures, specialist removal, or protective equipment required because of undisclosed waste may be charged separately.
Where local disposal rules or site-specific restrictions apply, you agree to cooperate with reasonable instructions so that waste can be managed in compliance with law. We may use portable extraction equipment, containment methods, and approved disposal routes to minimise environmental impact. You must not ask us to discharge waste water or cleaning residue in a manner that would breach environmental law, damage property, or create a nuisance. If your instructions conflict with legal requirements, we will follow the law rather than the instruction.
Any customer property, fixtures, or soft furnishings moved during the service will be returned to a reasonable position, but we may not always replace heavy or fragile items exactly as found if doing so would risk damage or injury. You should secure valuables, breakables, and personal items before the appointment begins. We are not responsible for items left in the service area unless loss or damage results from our negligence. Small marks, water traces, or temporary impressions may remain after cleaning and drying, especially in older carpeted areas.
We recommend allowing adequate drying time before regular use, and you should follow any aftercare advice given at the time of service. Opening windows, maintaining ventilation, and avoiding foot traffic can assist the drying process. If you ignore reasonable aftercare instructions and this causes staining, odour retention, or delayed drying, we are not liable for the resulting effect. Likewise, if you place furniture, mats, or protective coverings back too early, any transfer or marking that occurs is outside our responsibility unless caused by our breach of duty.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service standards. The version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure or delay by us in enforcing a right under these terms does not mean that right has been waived.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms as the basis on which Fulham Carpet Cleaning supplies its services.
In the event of a disagreement, both parties should first attempt to resolve the matter promptly and reasonably. Clear communication, supporting evidence, and timely reporting usually allow most issues to be settled without formal proceedings. Where resolution is not possible, each party retains the rights and remedies available under applicable law. These service terms are intended to be fair, practical, and consistent with the standards expected of a professional carpet cleaning company operating in the UK.